Career Counselling - Privacy Policy


Last updated: September 2026

Career Counselling Australia is an independent private career development practice providing online career development services across Australia.

Career Counselling Australia respects the privacy of clients, prospective clients and website visitors and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains the types of personal information Career Counselling Australia may collect, why it is collected, how it may be used and stored, and how you can contact Career Counselling Australia regarding your personal information.

Information We May Collect

Depending on how you interact with Career Counselling Australia and the service you use, we may collect information including:

  • your name and contact details;

  • age or date of birth where relevant to the service;

  • education, study and training information;

  • employment and career history;

  • career interests, strengths, goals, preferences and career-development needs;

  • information you voluntarily provide during enquiries, Career Discovery Calls or paid services;

  • booking and appointment information;

  • career assessment information and results where you use an assessment service;

  • relevant session notes, agreed actions and career-development plans;

  • correspondence and follow-up information;

  • feedback, evaluation responses or testimonials you voluntarily provide;

  • billing and transaction information; and

  • technical website information such as IP address, browser information, cookies and website analytics.

Career Counselling Australia aims to collect only information that is reasonably necessary for providing, administering, evaluating or improving its services.

How Information Is Collected

Information may be collected when you:

  • contact Career Counselling Australia;

  • submit an online enquiry;

  • schedule an appointment or Career Discovery Call;

  • purchase or participate in a service;

  • participate in a career assessment;

  • communicate with Career Counselling Australia by email, telephone or online meeting;

  • complete a questionnaire, feedback form or evaluation;

  • purchase or access a digital resource; or

  • use the Career Counselling Australia website.

Information will generally be collected directly from you. Where information is provided by another person, such as a parent or guardian, it will be handled in accordance with this Privacy Policy and the nature of the service being provided.

How We Use Your Information

Career Counselling Australia may use personal information to:

  • respond to enquiries;

  • understand your career-development needs;

  • recommend an appropriate service, resource or referral;

  • provide career counselling, career assessment, interview coaching and other career-development services;

  • personalise career-development support;

  • administer appointments, payments and services;

  • communicate agreed actions and follow-up information;

  • maintain appropriate professional records;

  • monitor and evaluate service quality and client outcomes;

  • improve Career Counselling Australia services and resources;

  • meet professional, ethical and legal responsibilities; and

  • respond to privacy, safety or legal requirements where applicable.

Personal information will not be sold to third parties.

Career Assessments

Where you participate in a career assessment through Career Counselling Australia, relevant personal information and assessment responses may be processed through a third-party career assessment platform.

Career Counselling Australia will explain the purpose and nature of the assessment as part of the service.

Career assessment results are used as one source of information within the broader career-development process. Assessment results are professionally interpreted in consideration of the client's circumstances, interests, goals, and career development needs.

Third-party platforms may have their own privacy policies and data-handling practices. Clients are encouraged to review relevant privacy information provided by those services.

Online and Digital Services

Career Counselling Australia operates primarily as an online practice and may use third-party digital platforms for functions such as:

  • appointment scheduling;

  • online meetings;

  • payment processing;

  • email communication;

  • career assessments;

  • website hosting;

  • analytics; and

  • business administration.

Personal information may therefore be processed or stored by third-party service providers used to deliver these functions.

Career Counselling Australia takes reasonable steps to select appropriate services and to protect client information within the systems under its control.

Clients should be aware that no electronic communication or internet-based service can be guaranteed to be completely secure.

Artificial Intelligence and Digital Tools

Career Counselling Australia may use digital and AI-assisted tools to support appropriate administrative, research, resource development, or professional practice activities.

AI-generated information does not replace the professional judgement of the Career Development Practitioner. Information generated or assisted by digital tools is reviewed and considered in the context of professional career development practice.

Career Counselling Australia considers client confidentiality, privacy and the appropriateness of information shared when using digital and AI-assisted tools.

Where a digital or AI-based tool materially forms part of a client service or requires client personal information, relevant privacy and consent considerations will be addressed before its use.

Children and Young People

Career Counselling Australia provides career-development services to both adults and young people.

Where a client is under 18, Career Counselling Australia will take reasonable steps appropriate to the young person's age, circumstances and the nature of the service to ensure that appropriate consent and privacy arrangements are in place.

Parent or guardian involvement or consent may be required for particular services.

Career Counselling Australia recognises that young people receiving career-development services should also be treated with dignity and have their privacy respected within appropriate professional, ethical and legal boundaries.

Payments

Payments may be processed through third-party payment providers.

Career Counselling Australia does not intentionally store full credit or debit card details in its client records. Payment providers process payment information in accordance with their own privacy and security practices.

Storage and Security

Career Counselling Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the service, information may be stored using secure electronic systems and reputable third-party service providers.

Career Counselling Australia reviews its digital practices and uses reasonable security measures appropriate to an independent online practice.

 

Overseas Processing and Storage

Some third-party digital service providers used by Career Counselling Australia may store or process information outside Australia.

Where relevant, clients should refer to the privacy policies of individual service providers for information about where and how their data may be processed.

Career Counselling Australia considers privacy and data-handling practices when selecting digital platforms for use in its professional practice.

 

Retention and Disposal

Career Counselling Australia retains personal information only for as long as reasonably required for the purposes for which it was collected and to meet applicable professional, business or legal requirements.

Information that is no longer reasonably required will be securely deleted, de-identified or otherwise appropriately disposed of where practicable and permitted.

Confidentiality

Information disclosed during a professional career-development service is treated as confidential.

There may be circumstances where information must or may appropriately be disclosed, including where required or authorised by law or where another applicable professional or legal obligation requires disclosure.

Where a referral to another professional or service is appropriate, information will not ordinarily be shared with that provider without the client's knowledge or appropriate consent.

Third-Party Websites and Resources

Career Counselling Australia may provide links to education providers, employers, government agencies, career information resources and other third-party websites.

Career Counselling Australia is not responsible for the privacy practices or content of external websites. Clients should review the privacy policies and current information of relevant third-party organisations.

 

Cookies and Website Analytics

The Career Counselling Australia website may use cookies and analytics tools to understand website usage, improve website performance and provide a better visitor experience.

You may be able to manage or disable cookies through your browser settings, although doing so may affect some website functionality.

Marketing Communications

Career Counselling Australia will only send marketing communications where you have subscribed, requested information or otherwise provided appropriate permission.

You may unsubscribe from marketing communications at any time.

Service-related communications, such as appointment confirmations and information directly relating to a service you have requested, are not considered marketing communications.

 

Accessing or Correcting Your Information

You may contact Career Counselling Australia if you would like to request access to personal information held about you or believe information needs to be corrected.

Career Counselling Australia will respond to reasonable requests in accordance with applicable requirements and professional obligations.

 

Privacy Concerns and Complaints

If you have a question, concern or complaint regarding how Career Counselling Australia has handled your personal information, please contact:

Belinda Abela
Career Development Practitioner
Career Counselling Australia

Email: belinda@careercounsellingaustralia.com.au
Phone: 1300 223 522

Career Counselling Australia will consider privacy concerns and respond within a reasonable timeframe.

 

Changes to This Privacy Policy

Career Counselling Australia may update this Privacy Policy as its services, technologies, professional standards or legal requirements change.

The current version will be published on the Career Counselling Australia website with its most recent review date.